Frequently Asked Questions
Your guide to gear, shipping, and service at United Sport & Cycle.
What is your return policy for sports equipment?
We offer a 30-day return policy for most unused items in their original packaging. Please note that for hygiene reasons, certain items like mouthguards, undergarments, and used protective gear cannot be returned.
Do you offer professional skate sharpening or equipment repair?
Yes, we provide expert skate sharpening, hockey stick repair, and bicycle tuning services at our retail location. You can drop off your gear during regular business hours.
How long does shipping take for online orders?
Orders are typically processed within 1-2 business days. Standard shipping across Canada and the US usually takes 3-7 business days, depending on your location.
Can I pick up my online order in-store?
Absolutely. Select the 'In-Store Pickup' option at checkout. You will receive an email notification as soon as your gear is ready for collection.
Do you offer team or bulk discounts for clubs?
Yes, we have a dedicated Team Sales department that handles bulk orders for jerseys, equipment, and apparel. Contact our team specialists for a custom quote.
Are the products on your website covered by warranty?
All new products are covered by the manufacturer's standard warranty. If you experience a defect, we can assist you with the warranty claim process with the specific brand.